Excellent Service Workshop

Since 1993, The “Excellent Service Workshop” led by Founder/President Eric Weiss, has been an interactive Service Series focused on the singular goal of improving the quality of service in diversified industries.

Designed for both management and front line staffs, the series incorporates role-playing, team building exercises, video filming and critiquing, as well as developing recovery service scenarios with potential solutions.

Whether for hotels and restaurants, financial institutions, high-end retailers or department stores, the “Excellent Service Workshop” series is an engaging and dynamic venue customized to the needs of the organization at hand.

 

Key Topics

Establishing steps and sequence of Excellent Service

Filming and assessing crucial junctures of staff and guest interaction

Developing a true sense of team

Observation and Memory: Remembering Names and Faces

Learning to read each guest

Language: body and verbal

First Impressions

Creating a signature service component

Continuing the momentum of excellent service post workshop

Benefits

Motivating staff to feel more connected to the operation

Decreasing turnover by empowering and inspiring team members

Connecting management to front line employees, building a knowledgeable and solidified team

Creating an operational synergy through the reduction of errors and technical mistakes

Securing market position and increasing revenue through signature, personalized service that captures new clientele and ensures return guests

The French Laundry Restaurant

THOMAS KELLER

Chef/Owner, The French Laundry Restaurant, Yountville, Ca.

"Eric Weiss and his Excellent Service Workshop really help us realize what we have to do - train our staffs to better give good service and keep our customers coming back to us."

The White House

DANIEL SHANKS

Executive Residence, The White House, Washington, D.C.

"I have viewed Mr. Weiss as a consummate professional. We have utilized his expertise in many areas; from wine selections to points of service. I would recommend him for all positions in hospitality that reward initiative, creativity and impeccable standards."

Grand Hotel Europe

NILS KALLE

Director Quality & Training, Grand Hotel Europe, St. Petersburgh, Russia

“It was a great pleasure to join your training. I enjoyed it very much and it was helpful for all of us here at the hotel.. A good trainer has a lot of knowledge and charisma, while an excellent trainer has the ability to deliver that knowledge in a perfect mix of fun, authority, technique and structure. Congratulations!"

LXR Luxury Hotel & Resorts

DOUGLAS ZEIF

Vice President, Food and Beverage, LXR Luxury Hotel & Resorts

“Eric Weiss has been an integral part of the re-deployment plan for the new food and beverage operations in LXR Luxury Resorts & Hotels. We have used his company, Service Arts, Inc. to launch our new hotel fine-dining restaurant brands; “Citronelle” by Michel Richard at Carmel Valley Ranch and the new “Palm Court” at The Boca Raton Resort & Club. Coupled with expertise in diversified food and beverage matters, he provides services not easily found in today’s world of hospitality. We plan to continue engaging Eric’s services as the need arises. (hopefully soon!)”