Thomas Keller, Chef/Owner, The French Laundry, Yountville, Ca.

“I have viewed Mr. Weiss as a consummate professional. We have utilized his expertise in many areas;  wine selections to points of service and key F& B hiring. I would recommend him for all positions in hospitlity that reward initiative, creativity and impeccable standards." 

                              Daniel Shanks, Executive Residence, The White House, Washington, D.C. 

"Service Arts has helped focus numerous Hilton hotels and resorts on the single objective of elevating service standards. It has consistently, creatively and relentlessly targeted the issues differentiating "Excellent" from "Good" service. We look forward to many future projects together."                           

                         Shirley Whelan, Director of Food & Beverage Product Development, Hilton Corp.         

"After witnessing first-hand "The Excellent Service Workshop" series in St. Petersburg in Russia where I first met Eric Weiss its President, I felt it was the right program for re-energizing and re-focusing our staff here at the Finca Cortesin. It in fact, accomplished that and much more."

           Rene Zimmer, General Manager, Finca Cortesin Hotel, Golf and Spa, Costa del Sol, Spain 

“During our working together, I certainly witnessed your competency in the world of wine as well as your networking abilities within the hotel and restaurant world of New York City. Thank you for all you have done for the wines of Haut Brion during the twelve years you represented them at Seagrams.”

                                                       Jean-Phillipe Delmas, Director, Chateau Haut Brion

"Halekulani has proudly been awarded the #1 positioning in service rating, voted by a reader’s poll from Travel and Leisure this past year. Having our staff go through the “Excellent Service Workshops” designed by Mr Eric Weiss, President of Service Arts, Inc. gives us yet another opportunity to continuously improve upon our existing levels and standards of service. Our staff was consistently motivated and encouraged to raise the bar on themselves after attending these interactive sessions. Our team is already looking forward to future workshops. Thank you Eric!”

                                      Janis Clapoff, General Manager, Halekulani Hotel, Honolulu, Hawaii

“Eric Weiss has done our business a great service. The Art of Restaurant Service is dynamic, well-conceived and very pertinent to everyone in the hospitality industry.”

                                                           Daniel Boulud, Chef/Owner, Restaurant Daniel, New York City

"As a former Senior Vice President for American Express overseeing the business in the Restaurant and Entertainment industries, , I was directly responsible for contracting Eric Weiss and Service Arts, Inc. to lead a series of "Excellent Service Workshops" for many of our hospitality clients in both New York and San Francisco. The results were extremely positive and contributed to Mr. Weiss being singled out as one of the singular most service driven contributors to our industry. He continues to raise the bar when it comes to service standards, and consistently finds innovative ways to educate. Whether working with a front desk team at a Four Seasons hotel, newly hired staff members in private wealth management at Goldman Sachs or a cotillion of servers at West Point Military Academy, his passion and dedication to the world of hospitality is obvious.”

    Lloyd Wirshba, Former Senior Vice President, American Express, Inc.                              

‘The immediate response of our associates to Eric Weiss’ workshop after the first day at Trump Hotel and Tower Las Vegas was remarkable. With his training, we have established a concrete foundation on which we will base our entire Food and Beverage Department in all future Trump International Hotel and Towers. I have been in the hospitality industry for almost 20 years and no other training has affected me personally like this one. The knowledge that has been passed along shines brightly through us all!"

Joe Isidori, VP Food and Beverage, Trump International Hotel and Tower, L.V. 

“It was a great pleasure to join your training. I enjoyed it very much and it was helpful for all of us here at the hotel.. A good trainer has a lot of knowledge and charisma, while an excellent trainer has the ability to deliver that knowledge in a perfect mix of fun, authority, technique and structure. Congratulations!

Nils Kalle,Director Quality & Training, Grand Hotel Europe, St. Petersburg,Russia 

“Eric Weiss takes traditional corporate training and ratches it up a notch. Bringing him in is like offering a Master Class.”

David Gibbons, General Manager, The Drake Hotel, New York City 

“Thank you for all the assistance you granted “Citronelle Michel Richard” in its opening. The service training you provided was beyond our expectations, your command of the service requirements needed for this restaurant were superb, the impact on the staff was tremendous. Bottom line, we could not have done it without you.”

                                               Joseph Violi, General Manager, Carmel Valley Ranch, Carmel, Ca

“Anyone who can lead a service workshop where the eyes of 35 hardened restaurateurs fill with tears,surely has a winner on his hands.”

Gary Danko, Executive Chef/Owner, Gary Danko Restaurant, San Francisco

"As the Officer in Charge of the Cadet Mess Hall at the United States Military Academy, West Point, NY, feeding over 4000 cadets 3 times a day, as well as VIPs, and high ranking military officers, I hired Eric Weiss to do Excellent Service Workshops for my Chefs and Serving Staff. He ensured that all Cadet Mess personnel were trained to his high standard of excellence and he took the time to make certain that all aspects of food service were addressed. He is quick to identify a problem and come up with training solutions, committed to his work, and most of all a highly qualified professional."

Derek S. Smith, Colonel, U.S. Army, West Point, New York    

"Eric has initiated a new playing field that can only enhance our business. His workshops provide the means to remove barriers that divide restaurants and their patrons.”

Gray Kunz, Executive Chef/Owner, Café Gray, New York City

“Eric Weiss has been an integral part of the re-deployment plan for the new food and beverage operations in LXR Luxury Resorts & Hotels. We have used his company, Service Arts, Inc. to launch our new hotel fine-dining restaurant brands; “Citronelle” by Michel Richard at Carmel Valley Ranch and the new “Palm Court” at The Boca Raton Resort & Club. Coupled with expertise in diversified food and beverage matters, he provides services not easily found in today’s world of hospitality. We plan to continue engaging Eric’s services as the need arises. (hopefully soon!)”

                                 Doug Zeif, Vice President, Food and Beverage, LXR,Luxury Hotel & Resorts 

"He knows how to get everybody's attention by combining method, entertainment and authority."

                              Thomas Noll, General Manager, Grand Hotel Europe, St. Petersburg, Russia 

"A must for all food service professionals."

                                          Jean-Georges Vongerichten, Jean-Georges Restaurant Group

“Eric has an exquisite way of captivating the imagination, engaging and encouraging even the most skeptical of employees into striving for the quest to provide excellent service. A true artisan in the craft of refinement.”

Nancy Murton, CEO, Oheka Castle, Long Island, New York

“My staff thoroughly enjoyed the “Excellent Service Workshop that Eric Weiss conducted in January of 2008. Eric offers very specific and practical advice on ways to interact with customers so they feel genuinely connected and appreciated. His workshop is fun and keeps participants engaged. My team is still talking about it and I have seen some very positive changes. It was just the “shot in the arm” that we needed."

Janis Milham, Area GM, Scottsdale Marriott, McDowell Mtn, Arizona

“We are fortunate at the Hotel Fauchère to have been introduced to the services of Eric Weiss, President of Service Arts, Inc. His workshops have and continue to inspire our staff and management. Mr. Weiss’ passion, experience, expertise, and most importantly “his eyes” have accomplished goals we have only dreamed of. It is our hope that his services remain available to us on an ongoing basis.”

Richard Pleasants, General Manager,Hotel Fauchère, Milford, Pa.

“Eric recently conducted an “Excellent Service Workshop” for our Guest Contact Team Members at the Hilton Fort Lauderdale Beach Resort. Without question, this workshop provided very unique and personalized tools that will greatly enhance the experience of our Resort Guests. Eric’s engaging presentation skills and creative team building techniques kept the group continuously challenged, entertained and stimulated. We are very confident that the knowledge acquired during the workshop will have a positive impact on customer service and ultimately the creation of Loyalty.”

Andreas A. Ioannou GM, Hilton Fort Lauderdale Beach Resort, FL.

“Consider Eric Weiss the first name in refined hospitality. His ability to convey the finer points of our guests true desires is unparalleled in our industry. His hospitality workshops and "Taste of Music, The Sound of Food and Wine" dinners are a must for anyone looking to raise the standard of excellence within their four walls.”

Craig Jeffress, Operating Partner, Luma on Park Restaurant, Winter Park, Fl.

“It was my pleasure meeting with you. During our conversations I had picked up a lot of useful information for my self-development. I am really willing to join your wonderful trainings upon the next arrival. Every single person who attended the trainings is so excited about how you changed their mind in a very positive way.”

Vassily Grishtakov, Senior Guest Experience Manager, Swissotel Krasnye Holmy Moscow, Russia

“The topics you covered are timeless and relate to anyone who provides service. Your style made it easy for a diverse group of associates to interact and participate. This kept the sessions lively and interesting as well as educational. I will do what I can to make them a regular part of our business plan.”

Steve Seeger, HR Director,, Potomac Hospitality Services,Washington, D.C

“We’ve managed to iron out a number of problems here at the restaurant, thanks in part to you. I hope all is well and you continue to touch people. It’s your mission.”

John Besh, Executive Chef/Partner, Restaurant August, New Orleans, La.

“Over a twelve year period, Eric Weiss represented our French portfolio of wines- Chateau Petrus, La Croix a Pomerol as well as "Dominus," our Californian wine to many of the most important hotel and restaurant clients in New York City. He did so with great talent and enthusiasm. Along with his networking skills and  his in dpth knowledge of the wine world, has the best possible opportunites for success." 

Christian Moueix, President Director General, Etablissments Jean-Pierre Moueix   

“Eric has conducted several “Excellent Service Workshops” in our hotel in the past year. Eric's fun-filled interactive programs coupled with his rich knowledge in hospitality has made a powerful and positive impact on our staff. He was able to impress upon our staff the essence of customer service straight from the heart. I am grateful to see an immediate and resounding result in improved and personalized customer service.”

Wanda Chan, General Manager, Warwick, New York Hotel, New York City

“I wanted to take another moment to thank you- on behalf of our entire team. Our associates who were lucky enough to participate, found the workshop to be one of the best they’ve ever attended. Additionally, they mde it clear how appreciative they are of the time, energy and resources we have invested in them. Thank you for being part of our journey. We look forward to working with you in the future.”

Steve Shalit, VP/Managing Director, Trump International Hotel, Las Vegas

“I’d like to thank you for all of your efforts on the initial “Excellent Service Workshop for Macquarie Holdings.(USA) We are looking forward to having you work with our help desk and corporate service teams in New York.”

Melissa Johnston, VP, Human Resources, Macquarie Holdings (USA) Inc.