Executive Management Team with Service Arts diploma, Hilton Hawaiian Village, Honolulu

During the year 2009, Service Arts, Inc. had a prominent presence within the Hilton Hotel Corporation. Working with numerous hotels and resorts throughout the United States, I was constantly on the move, training staffs of diversified departments; food and beverage, front desk related, spa, housekeeping, banquets, room service, etc. 

The challenges were numerous, the rewards tremendous. It was an unforgettable year meeting wonderful people in Hilton's world of Hospitality.

"Service Arts, Inc. has helped focus numerous hotels and resorts within the  Hilton organization on the single objective of elevating service standards. It has consistently, creatively and  relentlessly targeted the issues that differentiate "Excellent" from "Good" service. We look forward to many future projects together."

The following is a list of those hotels and resorts:

• Waikoloa Village Hotel and Resort, Kona, Hawaii (2 visits)
• Grand Wailea, Waldorf-Astoria Collection, Maui, Hawaii
• Hawaiian Village, Honolulu
• San Diego Hilton
• San Francisco Hilton
• The Drake Hotel, Chicago
• The Washington Hilton, Washington, D.C. (3 visits)
• The Roosevelt Hotel, A Waldorf-Astoria Property, New Orleans
• The Boston Hilton at Logan Airport
• The Waldorf-Astoria at Bonnet Creek, Orlando, Florida
• The Hilton at Bonnet Creek, Orlando
• The Hilton Orlando Convention Center(2 visits)
• Seattle Airport Hilton (2 visits)
• Hilton Anatole, Dallas
• Hilton Riverside, New Orleans
• Hilton Americas, Houston
• Hilton, Anaheim, California
• Hilton McLean, Virginia

As part of the Hilton Project, I also worked with the "Spencers" restaurant group, located within either Hilton or Doubletree Hotels. Steak and Chop restaurants, they operate as independent properties within a hotel setting. My mission was to establish service standards within the group yet allowing for variation according to the geographic location. 

These were the locations where I presented the "Excellent Service Workshop" series;

• Seattle, Washington
• San Jose, California
• Salt Lake City, Utah
• Spokane, Washington

Additionally, there were several free-standing restaurants and private clubs where I presented the "Excellent Service Workshop" series;

• Luma on Park Restaurant, Winter Park Florida (4th visit)
• Harbour Restaurant, New York City
• Mizner Country Club, Boca Raton, Florida (2 visits)
• Swoon Restaurant and Kitchen Bar, Hudson, New York
• Oriole 9 Restaurant, Woodstock, New York